Can I proceed with onboarding if my trade license is expired or about to expire?
Can I proceed with onboarding if my trade license is expired or about to expire?
No. A valid and active trade license is mandatory for onboarding.
If the trade license is expired or will expire in less than 30 days, onboarding cannot be completed until a renewed license is submitted.
What if my trade license expires during the review process?
What if my trade license expires during the review process?
If the license expires during review, you will be required to submit a renewed trade license before the case can proceed further.
What version of the Memorandum of Association (MOA) should I upload?
What version of the Memorandum of Association (MOA) should I upload?
Please upload an MOA that matches the current trade license and clearly shows:
Appointment of company managers or directors
Shareholding structure with ownership percentages
Best practice is to upload the original MOA together with all amendments, along with an Incumbency Certificate or Shareholders’ Resolution (if available).
My trade license already shows shareholders and manager details - why is the MOA still required?
My trade license already shows shareholders and manager details - why is the MOA still required?
The trade license provides high-level information only.
Our banking partner requires the MOA as a supplementary source-of-truth document to verify:
Ownership and shareholding percentages
Appointment of company management or board of directors
Company name changes (if any)
Other legally binding company details
Are there any alternatives to the MOA?
Are there any alternatives to the MOA?
Yes. Depending on the licensing authority and legal structure, alternative documents such as Articles of Association, Incumbency Certificate, or a Board Resolution may be accepted in place of an MOA
Do I need to share the MOA and all amendments?
Do I need to share the MOA and all amendments?
Yes. We recommend sharing the original MOA together with all amendments.
Some required information may not be fully visible in the original MOA, and in other cases may not appear clearly when amendments are reviewed individually. Submitting both ensures that ownership, shareholding, and management details are complete and consistent.
How do I prove the appointment of company managers?
How do I prove the appointment of company managers?
You must upload at least one of the following documents showing the appointment of management and matching the trade license:
Board Resolution
Company Register
Incumbency Certificate
Power of Attorney
What if the manager is listed on the trade license but not in the MOA?
What if the manager is listed on the trade license but not in the MOA?
You must submit a separate supporting document (e.g. Board Resolution or Power of Attorney) confirming the appointment of the manager.
What documents can I submit for bank verification?
What documents can I submit for bank verification?
You may submit one of the following:
A company bank statement from the previous month, covering the entire month, or
An IBAN letter dated within the last 3 months
What information must be visible on the bank document?
What information must be visible on the bank document?
The document must clearly display:
Bank letterhead
Company name
Account number or IBAN
Issue date
30 days of continuous transactions (for bank statements)
Whose IDs do I need to upload?
Whose IDs do I need to upload?
You must upload clearly visible identity documents for individuals mentioned in official company documents, including:
All company officers, managers, directors, and authorised signatories
All individuals owning more than 10%, whether directly or indirectly
What ID documents are accepted?
What ID documents are accepted?
For UAE residents - a valid Emirates ID
For non-UAE residents - a passport copy
Can I upload only the front side of the Emirates ID?
Can I upload only the front side of the Emirates ID?
No. The complete Emirates ID (both front and back) must be uploaded to complete verification.
Who must be listed as shareholders?
Who must be listed as shareholders?
All shareholders must be listed, and any individual or entity owning more than 10% must be clearly identifiable.
What if a corporate entity is a shareholder?
What if a corporate entity is a shareholder?
If a corporate entity owns more than 10%, you must provide a shareholding breakdown of that entity all the way up to the Ultimate Beneficial Owners (any individual with more than 10% ownership).
What if there are multiple corporate layers in the ownership?
What if there are multiple corporate layers in the ownership?
If ownership passes through multiple corporate layers, we strongly recommend submitting a signed organizational (ownership) chart showing the structure down to individuals owning more than 10%.
The organizational chart must:
Be on company letterhead
Be signed and stamped by an authorised signatory
Show ownership percentages
Include nationality of each entity
Include the name, designation, and date of the signer
Not be older than 6 months
What if my company does not have a website yet?
What if my company does not have a website yet?
Please upload a company profile or business activity document that clearly explains the nature of your business, products, or services.
This helps avoid delays, as our banking partner is likely to request this information during review.