Introduction
To send and receive e-invoices in Alaan, you first need to appoint an Accredited Service Provider (ASP) with the Federal Tax Authority (FTA).
This is done through EmaraTax, the FTA's portal, and not in Alaan.
The FTA requires the taxpayer to make this appointment directly, so Alaan cannot do this on your behalf. We’ll guide you through the process and confirm the connection once you’re done.
The whole process takes around five minutes.
About the EmaraTax Connection
When you get to EmaraTax, select Complyance Electronics L.L.C from the list of Accredited Service Providers.
Complyance is Alaan's accredited network partner. They hold the FTA accreditation and operate the connection to the e-invoicing network.
Alaan is where you continue to manage your invoices and bills. Your invoices arrive in Alaan, your bills are approved and paid in Alaan, and everything syncs to your accounting system as usual.
Important: Make sure you select Complyance Electronics L.L.C. If you select a different provider, your invoices won't reach Alaan. Your e-invoices will go to the ASP you appoint instead.
Requirements
Before you begin, make sure:
You have access to your company's EmaraTax account at eservices.tax.gov.ae.
The person completing the setup is authorised to make tax submissions for your business.
If your business has more than one legal entity, you know which entity you want to set up first.
E-invoicing is linked per legal entity, not per account.
Connect Alaan Through EmaraTax
Follow these steps to appoint Complyance as your ASP:
Step 1: Log in and pick your entity.
Head to eservices.tax.gov.ae and sign in. If your account covers more than one company, make sure you select the entity you're setting up.
Step 2: Open E-Invoicing from the left menu.
You'll land on the e-Invoicing Action Required screen, where you can see your current linkage status with an ASP.
Step 3: Start the onboarding action.
Tick the confirmation box and click Start. A pop-up will offer three options — Onboarding, Reverification, and Offboarding. Since this is your first time registering, select Onboarding and click Proceed.
Step 4: Search for Complyance.
Look for Complyance in the list of Accredited Service Providers and select it.
Step 5: Click Proceed to ASP.
EmaraTax will hand you over to Complyance to complete your registration details.
Step 6: Return to Alaan and click Verify With EmaraTax.
That's it! Alaan will check your registration on the network. This is usually instant, but it can take up to 24 hours to appear.
Once Connected: E-Invoices in Alaan
Once your registration is verified, you'll see a confirmation in Alaan that you're registered and can receive e-invoices.
Supplier invoices will then automatically appear in your Bills inbox, marked as E-invoice in the Source column.
FAQs
Q: Can Alaan Appoint the Provider for Me?
No. FTA rules require the taxpayer to make the appointment through EmaraTax. We’ll guide you through the process, but the submission must come from you.
Q:What Should I Do If I Can't Find Complyance in the ASP List?
Search for Complyance in the provider search box.
If it still doesn't appear, make sure you're on the e-Invoicing Action Required screen for the correct legal entity. If you still can't find it, contact Alaan Support.
Q: What Should I Do If Alaan Still Shows Me as Not Connected?
Network registration can take up to 24 hours to appear.
Wait and click Verify With EmaraTax again later. If you're still not connected after 24 hours, contact Alaan Support.
Q: What Should I Do If I've Already Appointed a Different Provider?
You can switch to Complyance Electronics L.L.C whenever you're ready.
Your current provider will continue working until you switch, so there's no rush and no gap in compliance.
When you're ready, follow the steps above and select Complyance Electronics L.L.C in EmaraTax.
Need help? Please reach out to us at [email protected].