How do I access my Alaan card?
Download the Alaan mobile app from the Apple App Store or Play Store to access your Alaan card.
Login on your Alaan mobile app and click on the cards icon at the bottom of your screen to view the cards assigned to you. If it is your first card, you will need to verify your identity and go through a KYC (know your customer) process. Simply follow the instructions on the mobile app. Once done, it can sometimes take a few hours for your KYC process to complete.
Here are a few things to keep in mind while completing your KYC:
Enter your details accurately including name, nationality, date of birth, etc. - it should exactly match the details in your ID
Scan your actual ID from your mobile phone (and not a picture of the ID)
When KYC is complete, you will receive an email. You can then return to the mobile app and follow the instructions to activate your card.
Virtual cards can be instantly activated. Go to “Cards” → select the virtual card → click “Activate Card” → the card is immediately activated and ready for use.
On the other hand, the physical card can be activated once you receive it.
Need help activating your physical card? Watch this video.
How do I receive my physical card?
When a physical card is issued to you, go to the mobile app and follow the instructions to get your card delivered. Enter the address where the card should be delivered. You will have the option to update the address if necessary when the courier company contacts you.
Once received, return to the mobile app, navigate to the physical card, click “Activate Card” and follow the instructions. The card should be immediately activated.
Note: Delivery of the physical card takes 3 working days via Aramex courier (Saturday included), and requires the Emirates ID and signature upon handover for security purposes.
Here's a quick video to help you get your physical card delivered to an address of your choice.
How do I use my Alaan card online?
For online purchases, you may use a physical card or a virtual card. If you do not know the virtual card number, you can go to your mobile app and click on “Card Details” to view card specifics including the card number, expiry date and CVV. For some online transactions, you will receive a 3DSecure code on your registered mobile number before the transaction is authorized.
How do I use my Alaan card in-store?
To use your Alaan card in store, you will need a physical card at the moment. If you have a virtual card, you can add your virtual card to Google Wallet for tap-to-pay.
For certain transactions, you will be asked for the PIN. To know your pin, navigate to the card on your mobile app, Click “View Card Details” and select “View Card PIN”.
COMING SOON: You will soon be able to add Alaan cards to your Apple Wallet.
I’ve made a business expense, now what?
When you make an expense, you should submit the receipt in line with your company’s policy. You can navigate to the transaction on your mobile app, click ‘Add receipt’ and take a photo of the receipt or select it from your gallery. Add any extra information about the transaction in the field ‘Spend Memo’ and select a suitable ‘Expense Category’
……aaaand that’s it folks! You’re all done.
Here's a 20-second video showing you how quickly you can update an expense on-the-go.