I'm unable to login on my web app
Written by Jicelle Kameyama
Updated over a week ago

Regain access to your Alaan account if you are having trouble signing in or have forgotten your login credentials.

Forgot your username?

Your Alaan username is the email address used to register your account. Check your inbox for any Alaan emails to confirm the email address that you signed up with.

Forgotten your password?

If you have forgotten your password, you can reset it at app.alaanpay.com/forgot-password

You will get a reset link on your registered email address to reset your password. After successfully resetting your password, you will receive a confirmation email in your inbox.

Still can’t sign in?

If you are still having trouble signing in, contact our support team for help. You can email us at [email protected] or WhatsApp us at +971 58 825 8554. Email us from your registered email address to help us locate your account easier.

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