Only Alaan administrators have the provision to issue Alaan cards. The administrator will most likely be from your company’s finance team. When your admin adds you to Alaan as a card user, you will receive an email from [email protected] to activate your Alaan account. Follow the instructions in the email and complete your KYC in the Alaan mobile app.
Once the KYC process is completed and approved, you can instantly activate your virtual card from the Alaan app. If it is a physical card, you will have to enter your preferred delivery address for your card. Card delivery usually takes three working days. Once you have received your card, you can activate it within the Alaan mobile app.