If you're unable to complete self-onboarding, it may be due to a security check designed to protect your account and our platform.
🔍 Why Self-Onboarding Might Fail
When you go through the onboarding process, we assess:
Information you enter (email, phone number, etc.)
Device and IP details (automatically captured)
If something unusual or potentially risky is detected, the onboarding process will be paused and you’ll see the following message on the screen:
Account creation was unsuccessful. Please contact our support team at [email protected] for assistance.
🧭 How to Troubleshoot Self-Onboarding Issues
Try the following:
Try an existing phone number or email already linked to your account
Double-check for typos or mismatched information
📩 Need Help?
Please contact us at [email protected], and we’ll help verify your details and complete your setup.