🇸🇦 KSA only
If you're a customer in Saudi Arabia, you can now download ZATCA-registered VAT invoices for Alaan’s processing fees, such as international purchases and ATM withdrawals.
These documents are automatically generated each month and available in your Alaan account, helping you stay VAT-compliant without needing to contact support.
In this guide, you’ll learn how to:
Transaction Processing Fees
What’s included in the Transaction Processing Fees?
A 15% VAT is applicable on all fees charged by Alaan for transactions including:
International card purchases
International ATM withdrawals
Domestic ATM withdrawals
All fees from the previous month are grouped into one invoice per company, even if you have multiple wallets.
When are the Invoices for Transaction Processing Fees generated?
Created on the 7th of each month
Includes fees from the previous calendar month
Where to download the Transaction Processing Fees Invoice?
To download your monthly Transaction Processing Fees Invoice (PDF), navigate to:
Settings → General → Alaan Processing Fees
Only Admins and Accountants can access this section.
Credit Notes
What Is a Credit Note?
A credit note is issued when a previously charged fee needs to be corrected, for example:
A transaction is reversed
The final cleared amount is less than the original authorized amount
This ensures your VAT records remain accurate and auditable.
What’s included in Credit Notes?
Each credit note shows:
The affected transaction reference
The original fee and VAT
The adjusted (refunded) fee and VAT
The total adjustment amount
Where to download Credit Notes?
Credit notes are available in the same place as the VAT invoice:
Settings → General → Alaan Processing Fees
If a credit note applies to a month, you’ll see a Credit Note (PDF) download next to the VAT invoice.
Only Admins and Accountants can access this section.
ZATCA Reporting (Optional)
If your company address hasn’t been added yet:
You can still download invoices and credit notes
However, they won’t be reported to ZATCA (Zakat, Tax and Customs Authority) until your address is submitted
To enable ZATCA reporting, simply send your company’s billing address to Alaan Support. We’ll handle the rest through our integration
If you can’t find your invoice or need help updating your billing details, reach out to Alaan Support — we’re happy to assist.