Yes, all Alaan cards come with 3DS protection.
Visa 3-D Secure (3DS) is an authentication protocol designed to enhance security in online card transactions. It requires cardholders to verify their identity through an additional security step, typically by entering a one-time password (OTP) sent to their mobile device via SMS and Email, thereby reducing fraud and ensuring the transaction is made by the authorized cardholder.
To help protect cardholders, Alaan will still perform fraud and card restriction checks and decline transactions in case of suspected fraud.
It's important to note that 3DS must be enabled by the merchant accepting the payment, not the Card Issuer.
If you are experiencing 3DS issues with your cards, such as not receiving OTP via SMS or Email, contact us.
Can I dispute a 3DS transaction?
According to Visa rules, 3DS-verified transactions can not be disputed for a refund, as the verification is considered a confirmation of intent to transact by the cardholder.