Yes, all Alaan cards come with 3DS protection.
Visa 3-D Secure (3DS) is an authentication protocol designed to enhance security in online card transactions. It requires cardholders to verify their identity through an additional security step, typically by entering a password or a code sent to their mobile device (OTP), thereby reducing fraud and ensuring the transaction is made by the authorized cardholder.
It's important to note that 3DS must be enabled by the merchant accepting the payment, not the Card Issuer.
To help protect cardholders, Alaan will still perform fraud and card restriction checks and decline transactions in case of suspected fraud.
If you are experiencing 3DS issues with your cards, contact us.
According to Visa rules, 3DS-verified transactions can not be disputed for a refund, as the verification is considered a confirmation of intent to transact by the cardholder.