We’ll be carrying out scheduled maintenance on 1 March 2026 from 00:00 to 04:00 (UAE Time). This is part of a platform upgrade to improve reliability and security.
What will be affected?
You won’t be able to log in to the Alaan Web Dashboard or the Alaan Mobile App.
No changes can be made to cards, users, limits, or account settings.
Once the maintenance is complete, full access will resume as normal.
What will continue to work?
Card payments will continue as normal, based on your existing card limits and status.
Wallet top-ups will be credited as usual, even if initiated during the maintenance window.
Receipt submissions can still be made via offline channels (for example, email forwarding).
Your funds, wallet balances, and card transactions are not impacted by this maintenance.
Do I need to take any action?
No action is required.
If you plan to make changes (e.g. updating limits, freezing a card, or modifying account settings), we recommend completing them before the maintenance window begins.
What if I need urgent assistance during the maintenance?
If something urgent comes up (for example, if you need to freeze or cancel a card), our team will be monitoring throughout the maintenance window.
Please email us at [email protected] – we will be actively reviewing and actioning urgent requests during this period.
FAQ
Q: Can I still use my card during this time?
Yes. You can continue making payments with your card as normal, based on your existing limits and card status.
Q: Will my funds or wallet balance be affected?
No. Your wallet balance, funds, and card transactions remain unaffected during this maintenance.
Q: What if I need to urgently freeze or cancel a card?
If you need urgent assistance (for example, to freeze or cancel a card), please email [email protected]. Our team will be monitoring and actioning urgent requests throughout the maintenance window.
Q: I made a wallet top-up during the downtime. Will it go through?
Yes. Any wallet top-ups initiated during this time will be credited as usual.
Q: Can I still submit receipts during the maintenance window?
Yes. While you won’t be able to log in to the Web Dashboard or Mobile App during the maintenance window, you can continue submitting receipts via existing offline channels.
Once the platform is accessible again, your receipts will be visible in the system as usual.