We're gradually introducing password-based login for Alaan users with Cardholder-only access.
You'll be prompted to create a password to log in to Alaan across your roles and companies. If your company uses Single Sign-On (SSO), your existing login process will remain unchanged.
ℹ️ Your 4-digit passcode isn't going away
You'll use your new password to log in to Alaan. Your existing 4-digit passcode will still be required for sensitive actions, such as activating or unfreezing a card.
You can also continue using supported biometrics for convenient everyday access to the mobile app.
Steps to set up your password
Step 1: Log in to the Alaan app
Open the Alaan mobile app and log in using your existing 4-digit passcode.
Step 2: Select Set Password
When the Introducing Password Login screen appears, tap Set Password to begin.
Step 3: Create your password
Enter your new password, then enter it again to confirm. Your password must:
Contain at least 8 characters, with no spaces.
Include at least one uppercase letter (A–Z), one lowercase letter (a–z), and one number (0–9).
Include at least one special character, such as *, &, # or @.
Once you've entered a valid password, tap Set Password.
Step 4: Complete the setup
Tap Continue to Login to finish setting up your password. You can now use your password to log in to Alaan.
Setting up your password later
If you're not ready, tap I'll Do It Later. You can skip password setup up to 5 times, after which you'll need to create a password to continue using the app.
You can also set up your password at any time using either of the following methods:
Option 1: Through the notification banner
Open the Alaan mobile app.
Go to the Expenses tab.
Tap the We've added passwords for login! banner.
Follow Steps 3–4 in the section above to create your password and complete the setup.
Option 2: Through your profile settings
Open the Alaan mobile app.
Go to Settings → Profile.
Tap Set Password.
Follow Steps 3–4 in the section above to create your password and complete the setup.
Password vs 4-digit passcode
Your password and passcode serve different purposes.
Feature | Password | 4-digit passcode |
Used for | Logging in to Alaan | Authorising sensitive actions, such as activating or unfreezing a card |
Where | Web portal and mobile app | Web portal and mobile app |
Format | 8+ characters, with uppercase, lowercase, a number and a special character | 4 digits |
How often | Once every 30 days (Face ID or fingerprint in between) | Each time you do a sensitive action |
Scope | One password for all roles and companies | One passcode for all roles and companies |
FAQ
What if I forget my password or 4-digit passcode?
What if I forget my password or 4-digit passcode?
You can reset your credentials using the relevant recovery option in Alaan.
For step-by-step instructions, refer to our Help Centre articles:
Why haven't I received the password setup prompt?
Why haven't I received the password setup prompt?
We're introducing password-based login gradually, so the prompt may not appear for everyone at the same time.
If you haven't received it yet, no action is required. You'll be guided through the setup when it becomes available to you.
Can I continue using my 4-digit passcode after setting up a password?
Can I continue using my 4-digit passcode after setting up a password?
Yes. Your existing 4-digit passcode will continue to be used for sensitive actions, such as activating or unfreezing a card.
Can I use the same password for different companies or roles?
Can I use the same password for different companies or roles?
Yes. Your password works across all Alaan roles and company accounts associated with your user.
You won't need separate passwords for each company or role.
Do I need to set up a password immediately?
Do I need to set up a password immediately?
No. You can postpone the setup when prompted. However, password creation will eventually become mandatory to continue using the app.
Need help? Contact our support team at [email protected]