Oh no! That can be frustrating. In these situations, you will receive an email from Alaan with the transaction details and the reason why it was declined. The most common reasons are detailed below.
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Incorrect details

Make sure you have input the correct PIN or card details, if paying online

Card Status

Go to your Alaan mobile app and check if your card is active. Contact your Admin if the card was frozen or cancelled without your knowledge.

Card limits

Go to your Alaan mobile app and check if your still within your spend limits. Contact your Admin if you require a higher limit.

Funds available

Contact your Admin to understand if funds can be made available for you to complete your transaction.

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