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How do I freeze my Alaan card?
How do I freeze my Alaan card?
Updated over a week ago

The Alaan mobile app lets you easily freeze your card with a few taps, preventing any further spending until you or your Admin unfreeze it. Here's how to freeze your Alaan card:

Step 1: Open your Alaan mobile app and navigate to the Cards menu.

Step 2: Scroll through the cards until you locate the card you would like to freeze.

Step 3: Click on Freeze to immediately suspend the card.
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What Happens Now?

  • Any transaction attempted on the frozen card will be declined.

  • You can unfreeze the card at any time by following the same steps.

If your card was frozen by an Admin, only an Admin can unfreeze it. To permanently block a card or to request a replacement card, please contact your Admin.

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