Card users can access their card PIN using the Alaan mobile app:
Log in on your Alaan mobile app.
Select the preferred card.
View and change your PIN.
Please note that if you incorrectly enter the card PIN three times, your card will be frozen automatically. To continue using the same card, unfreeze the card on the Alaan mobile app. We recommend changing the PIN after unfreezing your card.
PIN and passcode are two different credentials. The PIN is for your card. The passcode is for logging into the Alaan mobile app.