This guide provides a step-by-step process to locate your PIN on the Alaan mobile app. Additionally, it explains how to change the PIN if needed.
🇸🇦 KSA
Viewing the Card PIN is unsupported at the moment. If you forgot your PIN, please reset it using your Alaan App.
Step 1: Open the Cards menu on your Alaan mobile app.
Step 2: Choose the card you wish to use.
Step 3: Click on More Actions
Step 4 (UAE-only): Tap on Card PIN. A panel will open showing the card's PIN.
Step 5: On the same screen, click Set or Change Card PIN to associate a new PIN to your card. Enter the New PIN and click Submit. The change takes effect immediately.
If you incorrectly enter the card PIN three times, your card will be frozen automatically. In this case, please contact your Account Admin as only they can unfreeze the card. We recommend changing the PIN after the card is unfrozen.
PIN and passcode are two different credentials. The PIN is for your card. The passcode is for logging into the Alaan mobile app.