Note: This guide is not applicable to users with the Card Holder role.
Adding money to your Alaan account is quick and easy. Your beneficiary account details are only available to users with Admin or Accountant roles.
Steps
Step 1: Click Add Funds under your current balance on the Dashboard.
Step 2: You will see the Beneficiary Details of your dedicated IBAN and the account where your funds will be held.
🇦🇪 UAE - Funds transferred to your Alaan account must originate from a UAE bank account, registered under the same entity as your Alaan account.
Step 3: Transfer the amount via mobile or net banking, or by visiting your bank branch.
Facing an error with dedicated IBAN? Below are the troubleshooting steps:
Manually enter the IBAN: Type the IBAN directly instead of copy-pasting it.
Add as a new beneficiary: Add the IBAN as a new beneficiary in the banking portal.
“Beneficiary name not valid” error: Submit the details even if this message appears. In many cases, the beneficiary details are added successfully despite the warning.
Retry after a short interval: If the IBAN isn’t accepted immediately, try again after a short interval.
Please contact us if the above suggestions doesn't resolve the error.
Step 4: Your funds will be credited to your Alaan account once they reach our banking partners, after UAEFTS checks are completed by the Central Bank of the UAE (CBUAE) and processing is completed. Continue reading to learn more about processing times.
Processing times of funds once received
🇦🇪 UAE
Dedicated IBAN
Available everyday, excluding public holidays
Funds are processed every 1h
Although most transfers get reflected within a few minutes, some transfers can take up to 24 hours. That is very rare. Transfers may be affected by banking delays.
🇸🇦 KSA
SARIE fund-ins (under SAR 20,000) may take up to 2 hours to reflect in your account.
Available 24/7, 365 days a year
Funds are credited within 2 hours to your wallet
Ideal for quick, on-the-go funding needs
Larger Transfers (SAR 20,000 or above)
Processed through the traditional banking system
Not available on weekends or public holidays
Subject to bank working hours and cut-off times
Initiate transfers before 2:30PM to avoid next business day processing
Tips for Faster Transfers
🕒 Plan Ahead: Schedule large transfers in advance, especially before weekends or holidays.
⚡ Need Funds Urgently? Split your transfer:
Send a smaller amount (< SAR 20,000) for quicker availability
Transfer the remaining amount (> SAR 20,000) separately, as it may take longer.
If you want to know how we safeguard your money, click here.