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Add funds to my Alaan account

How do I top-up my account?

Updated this week

Adding money to your Alaan account is quick and easy. Your beneficiary account details are only available to users with Admin or Accountant roles.

Steps

Step 1: Click Add Funds under your current balance on the Dashboard.


Step 2: You will see the Beneficiary Details of your dedicated IBAN and the account where your funds will be held.

Facing an error when copy-pasting the new beneficiary details onto your netbanking? A common solution to these errors is to insert the details manually instead. Please contact us if this suggestion doesn't resolve the error.

🇦🇪 Are you a Mashreq customer? The next few lines are for you.

When making a transfer from Mashreq, please refer to the account details under the From Mashreq Neo Biz tab. Additionally, be sure to include the Reference Number in the Notes to Beneficiary (or equivalent field) to help avoid any processing delays.

The permitted file formats for uploading transfer proof are JPG, JPEG, PNG, and PDF.


Step 3: Transfer the amount via mobile or net banking, or by visiting your bank branch.

🇦🇪 UAE - Funds transferred to your Alaan account must originate from a UAE bank account, registered under the same entity as your Alaan account.

Step 4: Your funds will be credited to your Alaan account once the transferred funds reach our banking partners and its processing is completed. Continue reading to learn more about processing times.

Processing times of funds once received

🇦🇪 UAE

Dedicated IBAN

  • Available everyday, excluding holidays

  • Funds are processed every 1h

Alternative account (Mashreq users)

  • Monday to Friday, excluding holidays

  • Funds are processed every 3h from 9am-6pm

Although most transfers get reflected within a few minutes, some transfers can take up to 24 hours. That is very rare. Transfers may be affected by banking delays.

🇸🇦 KSA

Instant Transfers (up to SAR 20,000)

  • Available 24/7, 365 days a year – no waiting required

  • Funds are credited immediately to your wallet

  • Ideal for quick, on-the-go funding needs

Larger Transfers (above SAR 20,000)

  • Processed through the traditional banking system

  • Not available on weekends or public holidays

  • Subject to bank working hours and cut-off times

  • Initiate transfers before 2:30PM to avoid next business day processing

Tips for Faster Transfers

🕒 Plan Ahead: Schedule large transfers in advance, especially before weekends or holidays.

⚡ Need Funds Urgently? Split your transfer:

  • Send a smaller amount (< SAR 20,000) for instant availability.

  • Transfer the remaining amount (> SAR 20,000) separately, as it may take longer.


If you want to know how we safeguard your money, click here.

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