🇦🇪 UAE only
To use your Alaan account without interruption, you’ll need to complete your Know Your Customer (KYC) verification.
Follow the steps below depending on whether you are a new user completing your KYC for the first time, or you need to update it due to an expired Emirates ID.
For New Users (First-Time KYC)
Log in to your Alaan account
Go to Cards → click Start Now
Read the guidelines carefully (this helps avoid delays)
Agree to the terms → click Continue
Update your details as required
Once verified, your KYC status will be updated to Active. For a step-by-step walkthrough, you can watch our short video guide here:
Note: KYC verification usually takes 2 to 4 hours for the initial review. In some cases, it may take up to 24 to 48 hours. Delays may occur due to additional checks or issues with the submitted documents. If your verification status remains 'in progress' for an extended period, please contact support for further assistance.
Updating Expired KYC (Renewed Emirates ID)
If your Emirates ID has expired and you’ve renewed it, follow these steps:
Open the Alaan mobile app
Go to Profile
Select KYC Status
Upload your renewed Emirates ID
Your KYC status will refresh automatically once verified.
Best Practices for Fast Approval
Double-check your details match exactly with your Emirates ID
Use your physical Emirates ID card (not scans or stored copies)
Avoid glare or reflections when capturing your ID photo
Following these practices helps speed up the review and prevent delays.
Need Help?
If your KYC submission is rejected or delayed, please visit our detailed KYC Troubleshooting Guide for common issues and solutions.
Still need help? Contact us at [email protected]