Congratulations! If you’re reading this, it means your company’s Alaan account has been approved!
Get Started in less than 2 minutes with this Admin quickstart guide!
Let's get started! Check out what's on this page:
How can I access the portal for the first time as a company admin?
If you have been designated as the company admin, you should receive an email from [email protected] with the subject ‘Welcome to Alaan’. If you have not received the email yet or would like us to resend it, please email [email protected].
Open the email, click “Get Started” and follow the instructions to access the web application for the first time. For future logins, simply go to app.alaanpay.com and log in with your registered email and password.
I’ve logged in. Now, what should I do?
As a company admin, here are the next steps to start using Alaan:
Invite team members and issue them physical or virtual cards
Add funds to your company’s Alaan account
How can I invite team members?
You may choose to issue cards to department heads, supervisors, field agents, drivers, or anyone else who is currently borrowing petty cash or paying out of pocket and submitting receipts for reimbursement. Alaan will make their lives and yours easier, and also put a smile on your finance team’s faces. Please note that selected employees must have an Emirates ID to be issued a card.
To invite users:
On your Dashboard, click ‘Invite Users’
Select ‘Card only user’ and enter the email of one or more team members
Click ‘Send invite’ and proceed to issue them a card.
Your team members will receive an invitation email with steps to download the iOS or Android mobile app, which they will use to access cards issued, view expenses, and submit receipts.
How can I issue cards to team members?
Once team members are invited, you can immediately assign cards with spend controls for them.
To issue cards:
On your admin dashboard, click on ‘New Card’
Select the user and enter a nickname for the card (e.g., ‘Gov't expenses, Digital marketing'). You can put the purpose of the card as it's nickname.
Select whether you want a virtual or physical card.
The physical card will be delivered in 3-5 business days and can be used online or in stores.
The virtual card can be activated instantly and is perfect for online purchases.
Enter a spend limit. You can select a daily limit, monthly limit or an all-time limit.
If you set an all-time limit, it means that the total spend on the card can never exceed this amount – you would usually do this only for cards that are issued for a specific set of expenses (e.g., for an event with a set budget).
Optionally, you can also restrict the card to a specific merchant category. (Beta feature)
Click ‘Create card now’
The team member instantly receives instructions on how to activate the card on their mobile app. For their first card, the team member will need to complete the digital ID verification process. Once approved, the user has to click on ‘Activate card’ and it is instantly ready for use. Again, please bear in mind that selected employees must have an Emirates ID to be issued a card.
Still confused? Here's a helpful video that will help you invite users and issue cards.
How can I add funds to my company’s Alaan account?
From the admin dashboard, click “Add Funds” to view the bank account details where we will park your company’s Alaan balance. All you have to do is initiate a bank transfer from your preferred bank. Your money will be stored in a safeguarded bank account (Mashreq) in the name of our card partner, Nymcard, which is a regulated entity by the Central Bank of the UAE.
This video guide will help you add funds to your account within seconds.
What else can I do as the company admin?
The company admin will have full access and control over your company’s Alaan account. The admin can:
Create or deactivate users
Issue, freeze, or block cards
Set and edit spend controls
View and approve/reject expenses across all company users
View spend analytics, and download spend data for further analysis or accounting
Setup integrations with other accounting solutions
How can I create additional company admins on Alaan?
When the company is onboarded, a nominated signatory/director will be given admin access. If additional admins are required, a signatory from the company will need to fill up an online authorization form with details of the new admin.