Make sure your email address is spelled correctly in your Profile settings.

Check your junk or spam folders. If you find the email there, mark it as Not Spam and save Alaan’s email address to your contacts to prevent this from happening again. Also, do let us know at [email protected]. We will make sure it does not happen again.

Check your mail filters. Most email services provide filtering options to help you sort and manage your inbox. Check if a filter might have redirected the email elsewhere in your inbox.

Check for third-party filtering. If you use a company, corporate, or business email address, there might be other services that are blocking the message. Your company’s IT department or mail provider can confirm this and might need to specifically allow @alaan.com to prevent it from happening in the future.