Alaan is required by law to collect and maintain information on all Alaan cardholders as per Know Your Customer (KYC) obligations for payments. These requirements are intended to prevent abuse of the financial system.
The KYC process will have to be completed for all cardholders before being allowed to activate their first Alaan card. The KYC process is done on the Alaan mobile app and Nafath app.
If you are doing this process as part of the initial account activation or compliance process, skip to Step 7, as only the Nafath verification is required in this case.
Steps
Step 1: Open the Alaan mobile app.
Step 2: Click on the Cards menu at the bottom of your screen to view the cards assigned to you. If a card is assigned to you, it will be visible here.
Step 3: Click on Start Verification.
If you've been assigned a physical card, you’ll see an additional step to Activate Your Card once you receive it.
Step 4: Enter your Personal Details.
Step 5: Enter your Address Details.
Step 6: Click Finish.
Step 7: Review the Name, Email ID and National ID / Iqama Number.
Step 8: Click the checkbox, then click Verify Now.
Step 9: A number will appear on the screen — keep this number in mind.
Step 10: Log in to the Nafath App on your device.
Step 11: Go to the Requests tab at the bottom of the screen and accept the request from Authentica.
Step 12: Enter the number shown to you in Step 9.
Step 13: Return to you Alaan app. Your KYC has now been successfully completed.
