Alaan is committed to providing a secure and efficient financial experience to our customers, as well as adhering to compliance norms set by regulatory entities. To achieve this, we may occasionally request general information about your business activities and transactions.
Scope of Information
The nature of your business: What kind of business do you operate (e.g., retail, consulting, e-commerce)?
Your geographic locations and markets: Where are you located and who are your typical customers?
The types of goods or services involved: What do you sell or purchase?
Alaan takes his customers' information seriously. Your details are confidential and only used to keep your account secure, improve our service, and comply with regulations.
Understanding your business activity
Know-Your-Business (KYB) verification: This is a standard regulatory process to ensure we understand our customers and their business practices.
Fraud checks: We can identify potential irregularities or suspicious activity that might be harmful to your account. This includes identifying unauthorized use of your card, like fraudulent online payments.
Compliance requirements: This is to ensure that your Alaan cards are used in compliance with the requirements set by regulators.
Providing better service: Knowing your typical spending patterns allows us to personalize our services and address any questions you might have more efficiently.
Protect you against potential fraud
We can identify potential irregularities or suspicious activity that might be harmful to your account. This includes identifying unauthorized use of your card, like fraudulent online payments.
In these situations, our Fraud Team will call the cardholder (caller ID: Cupola Teleservices) to confirm that the transaction was indeed carried out by the registered cardholder. At the start of these calls, cardholders will be asked for their full name and registered email ID to validate their identity.
These calls are in place to protect cardholders and ensure the security of their accounts.
How do we reach out to you
For your assurance, we lay out below the methods used to reach out to you in these situations:
Email: We will send you requests using email addresses under our domains:
@alaapay.com
@alaan.com
Phone: We will contact you using the following caller IDs:
AlaanPay Technology Ltd
Cupola Teleservices - To perform fraud checks on transactions made by cardholders