Here is a step-by-step of how to get your physical card delivered to you as quickly as possible.
Step 0: Confirm the following set up steps:
You have received an email informing you that you have been issued an Alaan card.
You have completed your KYC process. Learn more about KYC here.
Step 1: Open the Alaan mobile app and follow the instructions
Step 2: Enter the address where the card should be delivered. If necessary, you can update the address when the courier company contacts you.
Step 3: Physically receive the card from our delivery partner.
Delivery of the physical card takes 3 working days via Aramex courier (Saturday included), and requires the Emirates ID and signature upon handover for security purposes
Step 4: Open the Alaan mobile app, navigate to the physical card, click Activate Card and follow the instructions. The card should be immediately activated.
Here's a quick video to help you get your physical card delivered to an address of your choice.