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How do I receive my physical card?
How do I receive my physical card?

Where is my physical card?

Updated over a week ago

Here is a step-by-step of how to get your physical card delivered to you as quickly as possible.

Step 0: Confirm the following set up steps:

  1. You have received an email informing you that you have been issued an Alaan card.

  2. You have completed your KYC process. Learn more about KYC here.

Step 1: Open the Alaan mobile app and follow the instructions
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Step 2: Enter the address where the card should be delivered. If necessary, you can update the address when the courier company contacts you.
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Step 3: Physically receive the card from our delivery partner.

Delivery of the physical card takes 3 working days via Aramex courier (Saturday included), and requires the Emirates ID and signature upon handover for security purposes

Step 4: Open the Alaan mobile app, navigate to the physical card, click Activate Card and follow the instructions. The card should be immediately activated.

Here's a quick video to help you get your physical card delivered to an address of your choice.

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