Issue, freeze or block cards
Written by Jicelle Kameyama
Updated over a week ago

Once you have added team members, you can immediately assign cards with spend controls for them.

To issue cards for users:

  • Log in to the Admin portal

  • Click Cards and then New Card on the top right

  • Type in the username, the nickname for the card (e.g., Card for Digital Marketing), the card currency, the card type, and the spending limit

  • Select whether you want a virtual or physical card.

    • Physical cards will be delivered in three to five business days and can be used online or in stores.

    • The virtual card can be activated instantly and is perfect for online purchases.

    • In a few months, you will be able to use Alaan cards with Apple and Google Pay.

  • Enter a spending limit. You can select a daily, monthly, or an all-time limit. If you set an all-time limit, it means that the total expenses on the card can never exceed this amount. We recommend using this for ad hoc cards issued for one-off purposes, such as a marketing event or an office party.

  • Optionally, you can also restrict the card to a specific merchant category. (Beta)

  • Click Create Card Now

The team member will instantly receive instructions to activate the card on their mobile app. Please note that selected employees must have an Emirates ID to be issued a card.

To freeze or block cards, go to the Cards section on the admin portal and select the card you want to freeze or block from the list. You can freeze or cancel the card from the options shown on the page. Additionally, you can change the spending limit and category controls, view the card details, and change the nickname given to the card.

Did this answer your question?